Refund Policy

Borevia is committed to ensuring your complete satisfaction with our products and services. This Refund Policy outlines our comprehensive procedures for returns, refunds, and exchanges. We understand that sometimes a product may not meet your expectations, and we strive to make the return process as straightforward and transparent as possible.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read and understood our refund and return procedures. If you have any questions, our customer support team is available to assist you.

Eligibility for Refunds and Returns

You may request a refund or return within 30 days of the delivery date under the following circumstances:

Damaged or Defective Products

If your order arrives damaged, defective, or with missing items, you are eligible for a full refund or replacement at no additional cost. We ask that you contact us within 48 hours of receiving your order and, if possible, provide photographs of the damage or defect to expedite the process.

Wrong Product Shipped

If you receive a product that differs from what you ordered, we will arrange for the correct product to be shipped to you at no charge, or we will provide a full refund. Please contact us as soon as you notice the discrepancy.

Change of Mind (Unopened Products)

If you change your mind about your purchase, you may return unopened products in their original packaging and resalable condition within 30 days of delivery. A refund will be issued minus any applicable restocking fees and original shipping costs, unless otherwise specified.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at question@quunthalthod.world with your order number, the reason for your return, and any supporting documentation (such as photographs for damaged items).
2. Receive Authorization: Our team will review your request and, if approved, provide you with return instructions and a Return Authorization (RA) number. Do not ship items without an RA number, as we may be unable to process unauthorized returns.
3. Pack and Ship: Securely pack the product(s) in their original packaging if possible. Ship the package to the address we provide. We recommend using a trackable shipping method and retaining your proof of shipment.
4. Inspection: Upon receipt, we will inspect the returned product(s) to ensure they meet our return criteria. Refunds will be processed only after inspection is complete.

Refund Timeline

Once we receive your returned product and complete our inspection, we will process your refund within 5 to 10 business days. The refund will be credited to your original payment method. Please note that it may take an additional 5 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution's processing times.

You will receive an email confirmation once your refund has been processed. If you do not see the refund within the expected timeframe, please contact your bank or card issuer first, and then reach out to us if the issue persists.

Non-Refundable Items and Conditions

Certain items and scenarios are not eligible for refunds:

• Opened or Used Products: Products that have been opened, used, or are no longer in resalable condition cannot be refunded unless they are defective. For hygiene and safety reasons, we cannot accept returns of opened supplement bottles.
• Shipping Costs: Original shipping costs are generally non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). Return shipping costs are typically the responsibility of the customer unless otherwise specified.
• Past Return Window: Returns requested after the 30-day window from delivery date will not be accepted unless required by applicable consumer protection laws.

Damaged or Defective Products

If you receive a product that is damaged during shipping or is defective, please contact us within 48 hours of delivery. We may request photographs of the damage or defect to assess the situation and determine the appropriate resolution. In such cases, we will arrange for a replacement or full refund at no additional cost to you, including covering return shipping if applicable.

Exchanges

If you wish to exchange a product for a different item, please contact us with your order number and the product you would like to receive instead. Exchanges are subject to product availability and the same return eligibility criteria. If there is a price difference, we will either refund the difference or invoice you for the additional amount.

International Returns

For orders shipped internationally, return procedures may vary. Customers outside the United States may be responsible for return shipping costs and any applicable customs or duties. Please contact us before initiating an international return to receive specific instructions for your region.

Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under applicable laws. If you are located in a jurisdiction that provides additional consumer protection rights, such as the right to a cooling-off period, those rights shall apply in addition to the terms outlined here.